- All machines brought to Just ~ In Time Small Engine Repair are subject to a $55.00-dollar diagnostic fee. This fee is waived in most cases if a customer decides to go forward with recommended repairs, the exception to this would be electrical issues and engine diagnostics such as compression and leak-down testing or major internal repairs. If a machine is deemed not cost-effective to repair or customer does not want to go forward with repairs this fee can sometimes be waived if the machine is of some value to Just ~ In Time Small Engine Repair and customer would like to get rid of or sell and this is at my discretion. Nearly all homeowner-owner equipment is not if you don’t want to pay to fix it no one else does either.

 

-Disposal of machines: Machines deemed not cost-effective to repair or customer did not want to go forward with repairs, there is a $45.00 dollar disposal fee on small handheld equipment. $60.00 fee on larger equipment such as push mowers and snow blowers and a $100.00 fee on lawn tractors. I am not a junk yard I pay to get rid of junk the same as everyone else does. The Hudson transfer station charges $65.00 for a snow blower and that’s if you bring it to them they don’t pick them up for free. This fee is obviously waived if the machine is picked up. This fee can also be waived if of some value to Just ~ In Time Small Engine Repair and this is at my discretion. Most homeowner equipment is not.

 

-Payments: Due to the rate and consistency customers attempt to not pay repair bills we do not send machines home nor release them from the property until bills are paid in full otherwise known as a mechanics lien there are laws on these things. Now on the other hand of that there is a reason I have 62 5 star google reviews as of 12/18/24 in under 3 years and that’s because I unofficially back up and guarantee all work we do, I handle all comebacks on my dollar if we are at fault, I offer free carburetor adjustments to customers/machines we have serviced, I offer specific repairs on machines we have serviced. Why don’t I officially offer a guarantee? To put this frankly most repairs are due to operator error and a lack of maintenance this is based on factual information and failure analysis something I have two certificates in and a library of information on that shocks most people is even available along with the odd misconception small engines and machines somehow differ from any other engine or machine as well as today's fuel issues and fuel that contains ethanol along with the fact the majority of machines we get are cheap knock-offs of much more expensive well-built machines that the manufacturers themselves do not offer much of a warranty on followed up by owners simply not taking the time to read and understand owners manuals. (READ YOUR OWNERS MANUALS!!!!!)

 

-Storage Fees: There is a $10.00 per day storage fee after 3 days of completed repairs and an emailed invoice. Free storage can be extended another 7 days upon payment of invoice through several online pay services for a total of 10 free storage days. After 10 days of storage machines will be billed $10.00 per day storage.

 

-Pick up and Delivery: We charge $140.00 round trip every dollar of which goes to my driver this works out to be a loss to me as it takes time from my day to orchestrate it. Trucks cost money so do trailers, registration, insurance, fuel, maintenance on that truck, and trailer and drivers like to be paid as well.

 

-Shop fee: as of 12/02/24 there is a $10.00 Shop fee added to each repair ticket This is to alleviate some of the costs in products and labor that don't make it to invoices, increased shipping charges, payment service fees, parts stock, business software, website charges, tools, computers, and the overall cost of owning a repair shop.

 

-Extra repair costs: Sometimes during a repair or service there will need to be a replacement of a bad gasket, broken bolt, small parts, electrical connections etc., all of which is clearly marked on every invoice and with pictures if necessary. Be sure to log into your customer portals. I ask that all machines be pre-approved an additional $50.00 to cover these things as I simply cannot stop my day, stop a repair, make a phone call, and wait for a response that usually leads to a 10-minute phone conversation over a $15.00 part. I’m very informative of repairs as they are happening through the portal, please use it. It is much easier for me to work and communicate with customers at the same time. In turn keeping turnover times down for everyone.

 

-Parts and pricing of those parts: as of 3/04/24 I have approx. $53,000 in OEM and aftermarket parts in stock, maintained and always increasing in an effort to lower turnover times. I am an authorized dealer for Briggs and Stratton, Rotary, Gardner Inc, and Stens. I also have commercial accounts with ten other major parts suppliers and frequent another 50 or so. Theres a lot of time, money and effort to get in with some of these places and the reward is some discounts on some parts. I also need to make minimum purchase orders in order to get these discounts. Yes, I markup parts and for now the goal is to be somewhere around retail value. Sometimes I’m over sometimes I’m under some parts I do not get discounts on and those are marked up 35%. Some of these parts are hard to find. The parts world is suffering supply chain issues the same as everyone else and I spend many hours and money overcoming these issues to maintain fast turnover times. So again, yes I markup parts and the goal is to be near retail value. Part numbers and descriptions are on every invoice and often suggest they be checked.

 

-Labor rate: I tend to lean people to “Start-up” services. Every piece of outdoor power equipment recommends routine service at varying intervals ranging from 10hours to 1 year and most equipment that comes here is several years old and has never been properly serviced. Break-in period service is a real thing and is almost always dismissed. Labor outside of services is $120.00 per hour based on manufacturer labor rate manuals. Most repairs take much much longer then manufacturer labor times due to age, rust, and lack of service. I charge what the labor time says. Labor time states 1 hour it takes me 3 hours I charge 1 hour.

 

-Waste oil and waste fuel: It costs me $3.81 per gallon and some time and labor involved in properly disposing of waste oil and fuel in an environmentally sound way. There is a $5.00 disposal fee for waste fluids.

 

-Fuel: as of 1/26/22 I am no longer filling customer machines up with anything but ethanol free fuel. My goal as a repair shop is to provide quality repairs that last as they should. I’ve found that using pump fuel has caused too many “comebacks” simply due to “bad fuel” and my solution to this is to stop using the product that’s causing the issue that being fuel containing ethanol. AS 10/04/2023 We use Sunoco optima 95 ethanol free fuel billed at (price fluctuates but generally about $8.00 a Quart). Im not making a profit on this stuff. I use it personally its expensive and it’s a hassle, but it works and if you would like some factual information based on real results from credible sources amongst my own personal research I can certainly provide you with this. Manufactures can not suggest or make you buy a certain product or void a warranty legally due to using various petroleum products. This is why its not pushed as much as it should be from the manufactures. The same applies to oil. The EPA and the petroleum industry has control of this, to help their cause, not your equipment life expectancy.

 

-Taxes: I pay taxes the same as everyone else, you will pay taxes here as well.

 

-A sincere note from the owner: I truly want machines and engines to work out well for owners. I have 25 years in and around the repair business, landscape and construction fields as well as automotive repair. On top of that 25 years I’ve dedicated vast amounts of my personal time and my personal money finding out the true information from much more credible resources outside of the outdoor power equipment world and I can assure you the information is pretty much the same and that’s the fact machines and engines need proper service and maintenance and a big part of that is simply recognizing failures before, during and after the failure as well as understanding why they happen in the first place. I don’t want to sell you a new machine nor do I sell new machines I simply want your machines to last as intended and this is achieved with proper service and maintenance.

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Justin James King

Just ~ In Time Small Engine Repair.